Privacy & Data Policy

Effective Date: 12 June 2025

Our Commitment to Your Privacy

UKALM Health Jersey ("we", "our", or "us") is dedicated to protecting your personal information and privacy in full accordance with the General Data Protection Regulation (GDPR) and the Jersey Data Protection Law (JDPR).

This policy explains what information we collect, how we use it, and your rights concerning your data.

1. What Personal Data We Collect

To provide you with safe and effective medical and aesthetic services, we may collect clinically relevant personal information. This can include:

  • Identification and Contact Details: Your name, address, date of birth, email, and phone number.

  • Health Information: Your medical history, current conditions, allergies, and details of previous procedures.

  • Sensitive Data: Only where relevant to your care, this may include lifestyle or health details discussed during your consultation.

  • Appointment and Payment Records.

2. How We Use Your Data

Your personal data is used exclusively to:

  • Deliver safe, effective, and personalised treatments.

  • Maintain accurate and secure health records.

  • Communicate with you regarding your appointments and care plan.

  • Comply with all legal and clinical regulations.

3. Data Storage and Security

Your privacy is paramount.

  • All your data is stored securely in a GDPR-compliant, encrypted cloud environment.

  • We operate a paperless system; no physical records of your data are kept.

  • Access to your information is strictly limited to authorised UKALM staff directly involved in your care.

4. Sharing Your Information

We do not sell or share your data for marketing purposes. Your personal data will only be shared under the following circumstances:

  • With your explicit consent or at your direct request.

  • If it is clinically necessary for your care (e.g., consulting with another specialist), which will be discussed with you first.

  • If we are required to do so by law.

5. Marketing Preferences

We will only contact you about special promotions or new services if you give us your explicit consent to do so. You have the right to withdraw this consent at any time by emailing us at jersey@ukalm.com.

6. Data Retention

In line with Jersey's clinical standards, we retain medical records for a period of 8 years after your last appointment. After this period, your data is securely and permanently deleted.

7. Your Rights

Under GDPR and JDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request that any inaccurate information be corrected.

  • Request the deletion of your data where legally appropriate.

  • Withdraw your consent for us to process your data at any time.

  • Lodge a complaint with the Jersey Office of the Information Commissioner (JOIC).

To exercise any of these rights, please contact us.

8. Contact Us

For any questions about this policy or to make a request, please contact us at:

UKALM Health Jersey 3rd Floor, Anytime Fitness, Pirouet House Union Street, St Helier, Jersey JE2 3RF Email: jersey@ukalm.com Phone: 07378 785441